FAQs

Where do you deliver?

Currently, we deliver to the following zip codes: 90720,90740,90808,90815,90804,90814,90803,92645,92648,92647,92683,92655,92708,92646,92626,92704,92626,92627,92663,92845,92683,92708,92675,92683,92649,90731,90732,90275,90274,90717,90710,90505,90503,90277,90501,90254,90278,90266,90744,90745,90501 As we grow, so will our range of delivery.

 

When do you deliver?

We currently offer local delivery, Monday - Friday from 9am-3pm. For any further questions regarding delivery please email info@thecatchseafood.com and we will try our best to accommodate. 

 

Is our fish wild or farm raised?

We offer both wild & farm raised fish. Under every product description there is a line listed "catch". This line will tell you whether or not the product you are looking for is either wild or farmed. 

 

I’ve heard farmed fish is bad for me, is that true?

No, not all farmed fish is bad. A lot of fisheries pride themselves on their environmental impact and quality of their fish.  For transparency, we do our best to provide our customers the name of the fishery that each one of these fish from. 

 

How long do I have to eat my seafood before it expires?

We recommend preparing your fish within 3-4 days upon delivery. For items like shellfish that have a shorter shelf life, we recommend preparing your shellfish within 1-2 days of delivery. 

 

Can I freeze fish from my order?

Yes! Whether you want to save your fish for next week or the next few months, we recommend freezing the item in its original packaging. The sooner you freeze an item, the fresher it will be when you defrost it.  

 

How will my seafood be delivered and packaged?

Each piece of fish is vacuumed sealed in industry leading technology immediately after being portioned in FDA approved fresh fish bags. The packaged portions are then stored in our temperature-controlled boxes with ice packs so they can be delivered fresh to your door.

 

How long will my order stay fresh in your delivery box?

Our box comes with an insulated liner and gel packs that are designed to keep your order at its proper temperature to maintain the quality of your order. Our temperature-controlled design will hold the proper temperature for up 24 hours.

 

How should I recycle/dispose of my box, liner and gel packs?
The cardboard box is 100% curbside-recyclable. Please reuse, donate or dispose of any gel packs and insulative packaging. If you leave out a previous order’s packaging materials, we will gladly recycle them for you     

 

What do I do if I'm unsatisfied with my order?

If you are unsatisfied with the quality of your order, please contact us via email at info@thecatchseafood.com.